Frequently Asked Questions
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+How long will it take to receive my new subscription?
Please note that most publishers pre-label the magazines up to 3 issues in advance. Depending on the frequency of the magazine, new subscriptions may take up to 12-16 weeks for the delivery of the first issue.
+What if I receive duplicate copies of the same magazine?
Please contact QSP Customer Service at 1-800-667-2536 Monday-Friday 9:00 am – 5:00 pm (EST). Be sure to have both magazine account numbers ready, as this will help expedite our call with the publisher. For faster service, send both mailing labels directly to the publisher and request that the duplicate accounts be combined to extend your subscription.
+ What if I receive an invoice from the publisher?
Please contact QSP Customer Service at 1-800-667-2536 Monday-Friday 9:00 am – 5:00 pm (EST). Be sure to have the invoice and account number ready to help expedite our call with the publisher. Please note that cancelling a publisher generated invoice will not affect your QSP subscription; this will simply remove your name from the publisher’s billing cycle. For faster service, write “Cancel” on the invoice and send it to the publisher.
+ What if I’d like to receive a premium the publisher is advertising?
You may have seen an advertisement on TV or received a direct offer from the publisher for a premium. QSP is only authorized to fulfill the premiums that are featured in our magazine catalogue.
+ What if my address is changing?
Please contact QSP Customer Service at 1-800-667-2536 Monday-Friday 9:00 am – 5:00 pm (EST) to provide your updated mailing address. Your new address will be updated and forwarded directly to the publisher. Please allow 2-3 issues for the address change to be implemented, as the publisher’s pre-label subscriptions in advance. For faster service, send the current mailing label and the new address directly to the publisher. The publisher’s address is usually found on the label of the contents page.
+ How can I renew my current subscription?
Simply complete your name and address information exactly as it appears on the address label of your most current issue, and indicate “renewal” on your order.
+ How do I send magazine subscriptions to more than one address?
In the shopping cart before checkout, there will be dropdown menus asking for a recipient name. You must click the dropdown, and then click “Add Recipient”. This will prompt you to enter a recipient’s name. Once the name is entered, click the “add” button at the bottom of the field. You will then need to click the drop down again and select the newly created recipient. In the checkout process, it will prompt you for each recipients mailing address.
+ Can I send the magazine I ordered to an American mailing address?
Orders placed on the QSP Canada website can only be sent to Canadian mailing addresses.